Troubleshooting Conversion Kits

Table of contents
1 Input problems
2 Lockup problems
3 Sound problems
4 Lights problems
5 Startup/power problems
6 USB memory card problems
7 Monitor problems
8 Coin problems
9 Self-Check Errors on Startup (In The Groove 2 and newer only)

Input problems

The up and right panels on both p1 and p2 sides are completely unresponsive

Possible cause:

  1. There is a short on the orange molex connector that attaches to the I/O board, or somewhere on the line that runs from the orange molex into the cabinet.

All floor panels are completely unresponsive

Possible causes:

  1. The I/O board is not being initialized because the cabinet and Boxor haven't been activated at the same time.
  2. The I/O is not plugged in to the JAMMA.
  3. The I/O board is not connected to the computer inside the Boxor case via USB.
  4. The I/O board has been damaged or destroyed, likely due to the cabinet being plugged into an ungrounded outlet or the cabinet not having an isolation tranformer installed.

The floor panels become less responsive over time, and after rebooting cabinet and Boxor the pads are again responsive

Possible causes:

  1. The floorboard controllers are faulty, or they receive weak signals from any of the four sensors under each of the eight pads. Sensors should be tested individually.
  2. The USB cable that runs from the CPU to the USB hub on the outside of the cabinet is too close to the neon transformer (the device that powers the neon lights on the front of the cabinet - usually a long white rectangular box).
  3. The cabinet is not grounded: is not plugged in to a grounded outlet, the ground pin on the power cord has been chopped off, or has an internal grounding issue.
  4. Molex connectors that connect to the I/O are loose or have a short in the lines running to them.
  5. The neon transformer has been opened, releasing interference. Ensure that the plastic case is entirely closed or shield it in another manner.

The input signal is weak, and stomping is necessary for the sensors to register

  1. The floorboard controllers are faulty, or they receive weak signals from any of the four sensors under each of the eight pads. Sensors should be tested individually.

The machine operates correctly for a while, then suddenly all of the cabinet lights turn on, the game continues running normally on the screen but does not respond to input

Reason: Communication between the computer and the ITG-IO board was lost.

Rebooting the Boxor may temporarily fix this problem.

In The Groove 2 only: A black band will appear on the screen and say "I/O error"

Possible causes are:

  1. The I/O board has been damaged or destroyed, likely due to the cabinet being plugged into an ungrounded outlet or the cabinet not having an isolation tranformer installed.

The game boots correctly, but after booting all cabinet lights are stuck on and the game does not respond to input.

Reason: The game was unable to initialize the ITG-IO board.

In The Groove 2 only: A black band will appear on the screen and say "I/O error"

Possible causes are:

  1. The cabinet was not powered on at the time the Boxor booted up. Turn off the power to both the cabinet and the Boxor, then power up the cabinet power, then power up the Boxor.
  2. The I/O board is not being initialized because the cabinet and Boxor haven't been activated at the same time.
  3. The I/O is not plugged in to the JAMMA.
  4. The I/O board is not connected to the computer inside the Boxor case via USB.

Lockup problems

Pads lock up during gameplay, or "I/O Error" is displayed on screen

Possible causes are:

  1. The USB cable that runs from the CPU to the USB hub on the outside of the cabinet is too close to the neon transformer (the device that powers the neon lights on the front of the cabinet - usually a long white rectangular box).
  2. The cabinet is not grounded: is not plugged in to a grounded outlet, the ground pin on the power cord has been chopped off, or has an internal grounding issue.

Game freezes during gameplay or attract

Possible causes are:

  1. The USB cable that runs from the CPU to the USB hub on the outside of the cabinet is too close to the neon transformer (the device that powers the neon lights on the front of the cabinet - usually a long white rectangular box).

Game sometimes makes a stuttering sound and reboots

Reason: RAM errors are causing the game to reboot.

Possible causes are:

  1. The RAM sticks are not fully secured to the motherboard. Open the Boxor and remove both sticks of RAM. Make sure that the RAM slots are free of dust, then reinsert the RAM sticks one at a time. Ensure that the plastic end clips have completely secured the RAM sticks to the motherboard.
  2. One or both of the RAM sticks is defective. Contact Roxor for help troubleshooting this.

Sound problems

The game displays correctly, but there is no sound

Possible causes are:

  1. The two sound wired coming from the amplifier box are not plugged into the RCA jacks on the ITG-IO board.
  2. The sound amplifier unit is damaged.

Lights problems

Floor lights don't work but input does

Possible causes are:

  1. The floorboard controllers have been damaged or tampered with.

The neon (subwoofer) lights "tick" or flicker

Possible cause:

  1. The neon transformer is failing. Unplugging power to the neon lights may temporarily solve this problem until the transformer can be replaced.

Game sometimes enters the Service Menu randomly during play, inserts credits randomly during play, and shows static on the screen

Possible causes are:

  1. The lights driver board is failing. The mosfets on the lights driver board need to be replaced. Please contact Roxor for help troubleshooting this.

Startup/power problems

After turning on the power, all of the cabinet lights turn on and there is no image on the screen

Possible causes:

  1. The I/O board is not being initialized because the cabinet and Boxor haven't been activated at the same time.
  2. The I/O is not plugged in to the JAMMA.
  3. The I/O board is not connected to the computer inside the Boxor case via USB.
  4. The I/O board has been damaged or destroyed, likely due to the cabinet being plugged into an ungrounded outlet or the cabinet not having an isolation tranformer installed.

In The Groove 1 only: The game never starts and shows scrolling text as it reboots continuously

Reason: The hard drive's serial number does not match the Boxor's serial number. ITG hard drives are tied to a particular Boxor and cannot be used in different Boxors.

Possible causes are:

  1. There was a handling mistake and the wrong hard drive was shipped to you. Please contact Roxor for help troubleshooting this.

After powering on the Boxor, the Boxor makes a single long beep sound

Reason: The CMOS data on the Boxor motherboard has become corrupt.

Possible causes are:

  1. A power spike caused corruption. Please contact Roxor for help troubleshooting this.

After powering on the cabinet and the Boxor, nothing appears on screen and the Boxor does not beep

Possible causes are:

  1. The power supply has failed. Roxor is proud to use Sparklepower Powersupplies that have large componentry and are extremely reliable: this may indicate a problem with the wiring in your building, or perhaps the ground pin on the power cord running to the Boxor has been damaged or tampered with.
  2. The motherboard or CPU has been damaged. Please contact Roxor for help troubleshooting this.

After powering on the cabinet and Boxor, there is a plain black screen that says "BOOT DISK FAILURE"

Possible causes are:

  1. The hard drive may have been damaged or destroyed.
  2. The hard drive is no longer plugged in to the Motherboard, or the IDE cable responsible for this connection is bad.
  3. There is a problem with the motherboard: it may have been tampered with.

After powering on the cabinet and Boxor, there is a plain black screen that says "dongle initialization failed."

Cause: The security dongle connected to the Boxor motherboard could not be initialized.

  1. Open the Boxor and verify that the security dongle is fastened securily.
  2. The security dongle may be damaged. Please contact Roxor for help troubleshooting this.

After powering on the machine, there is an error "1st player/2nd player input signal from dance pad malfunction"

This is an error message displayed by the Dance Dance Revolution software. This machine is not using an In The Groove conversion kit, and we cannot help with these errors. Please consult the Dance Dance Revolution service manual for help.

After turning the machine on and the machine goes through its memory check, it shows one of the following errors: "CRC check failed", "Cannot extract image", "Kernel panic"

Possible causes are:

  1. The machine's RAM is bad and causing these errors. Please contact Roxor for help troubleshooting this.

USB memory card problems

The USB memory card is not detected when plugged into the USB memory card hub

  1. ITG1 only: Only very specific models of memory cards are supported. If an unsupported model of memory card is plugged in, the game will simply ignore it as if no card was plugged in. ITG2 supports a much larger set of USB memory card models.
  2. Trace the wiring from the USB memory card hub back to the Boxor.
    1. Verify that the USB cable connected to the hub has not been pulled loose.
    2. Verify that the USB cable connected running from the hub is connected to the USB cable running from the back of the Boxor.
    3. Open the Boxor and verify that the USB cable that runs out the back of the Boxor is still plugged in. Use the USB port diagram from the section "Self-Check Errors on Startup" to verify that both USB devices are plugged into the correct USB ports on the motherboard.

The game reboots when USB device is plugged in, or displays "Card Disconnected" during gameplay, then immediately locks up

Possible cause:

  1. ITG1 only: This is usually a symptom of USB devices plugged into the Boxor motherboard incorrectly. Use the USB port diagram from the section "Self-Check Errors on Startup" to verify that both USB devices are plugged into the correct USB ports on the motherboard.

Monitor problems

The game image is too narrow and doesn't fill the width of the monitor

Reason: The video mode used by the In The Groove software does not use the entire width of the monitor.

Many monitors offer adjustment controls that can make the image are fill most of the monitor. Some monitors though cannot be adjusted far enough to make the image fill the monitor.

There is no way to correct this problem in the In The Groove 1 software. We are investigating solutions for In The Groove 2 and expect to release a Machine Update patch that fixes this.

Coin problems

The mechanical coin meter doesn't work

Reason: ITG-IO board does not pulse the JAMMA coin count wire. This is a hardware limitation of the board.

Solution: The coin count must be checked by using the Service Menu:


Self-Check Errors on Startup (In The Groove 2 and newer only)

On startup, In The Groove performs several tests to ensure all hardware is present and correctly connected. Possible errors are listed below.

"The input/lights controller is not connected or is not receiving power. Please consult the service manual."

"The memory card USB hub is not connected. Please consult the service manual for details."

"The input/lights controller and the memory card USB hub are on the same USB bus. Both devices are on bus 1 (or 2). These two devices must be plugged into separate USB busses. Please consult the service manual."

ItgKitManual-motherboards.png

"Serial mismatch."

Reason: The hard drive's serial number does not match the Boxor's serial number. ITG hard drives are tied to a particular Boxor and cannot be used in different Boxors.

Possible causes are:

  1. There was a handling mistake and the wrong hard drive was shipped to you. Please contact Roxor for help troubleshooting this.

"Dongle initialization failed. Retrying in 10 seconds ..."

Possible causes are:

  1. The security dongle connected to the Boxor has become loose.

Translate: